3.1 Governing Law
This policy is aligned with the Consumer Protection Act.

3.2 Valid Refund Claims
Refunds, credits, or replacements may be issued where:
• Incorrect product was delivered
• Product fails to meet required quality standards at delivery
• There is a material shortage in the delivered quantity

3.3 Non-Refundable Situations
Refunds will not be granted if:
• The product has been accepted and used
• Contamination occurs due to customer storage or handling
• The customer placed incorrect orders

3.4 Claims Process
• Claims must be submitted within 48 hours of delivery.
• Supporting documentation and samples (delivery note, photos, or test results) must be provided.

3.5 Resolution Options
SUT Fuels CC may:
• Replace the product
• Issue a credit note
• Provide a partial or full refund

3.6 Refund Timeline
Approved refunds will be processed within 7–14 business days.